tag:blogger.com,1999:blog-3128094411154260061.post7360297331317895017..comments2023-06-12T10:40:33.466+01:00Comments on Three Complaints UK - Unofficial: Ofcom Releases Latest Mobile Complaints DataUnknownnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-3128094411154260061.post-69695400551442224372012-10-09T11:11:50.093+01:002012-10-09T11:11:50.093+01:00I purchased a second hand iphone 4 which is open t...I purchased a second hand iphone 4 which is open to Network 3. I would like to open the iphone to all networks, as my wife needs it to travel to another country and use a different sim card there. I contact network 3 and asked them to unlock my iphone and they requested a proof of purchase. I e-mail a proof of purchase to proofs@3mail.com. I received not confirmation or reply. I contacted network 3 and they told the proof of purchase is not accepted as it is in a written format. I e-mail another copy of the digital format (the format requested was Word document). I called again to find out they were unable to open the document because it has an extension .docx (Microsoft Word 2010 format). I e-mail a jpeg photo of the proof of purchase receipt and also said they could not open it. I now e-mailed them another document. It seems I going in circles and going nowhere.<br /><br />I forwarded the case to the complaint office and the advisor asked to call from the 3 network and I did that and still refuse to unlock my iphone. Then the advisor asked me to call from the shop where I bought the iphone and still refuse to unlock my iphone. Then another advisor asked me to contact Apple and I did. Apple sent me and proof of cover e-mail with details about the iphone and that the iphone is ok and can be insured to myself. 3 Network still refusing to unlock my iphone. 3 Network demanding the orignal receipt, and I wonder why and giving them all the proofs and that the iphone is not stolen or blocked. I<br /> <br />If 3 netork would require the original proof of purchase, they have an obligation to contact the orignal customer who is on their records and get the permission. <br /><br />It seems to my that I have been messed about with poor customer service and poor support which each advisor telling me different story. These are few of your coustomer support lines:<br /> <br />Get your iphone unlocked for £5 from the web<br />Go to 3 network and call us from there<br />Go to the shop and call us from there<br />We do not accept proof of purchase because it is handwritten<br />we could not open the digital proof of purchase because we don't have Word 2010<br />We do not accept the digital proof of purchase because it does not have Apple logo<br />Get us a letter from Apple<br />We do not accept the letter from apple<br />We need to get the orignal proof of purchase<br />and it goes onDr Abedhttps://www.blogger.com/profile/04490154501684020348noreply@blogger.com