If you do decide to write to Three, please make sure you send it be Recorded delivery, or if you can afford it Special Delivery, that way you can track when it arrives and start timing your 8 weeks from the date it arrives.
If, AND ONLY IF, 8 weeks has passed with no contact or deadlock letter from Three, contact th ombudsman service and get a reference. Then write one final letter to Three (by recorded post) and at the header of the letter "CC Ombudsman Services: Communications" and send the letter to them making sure you've quoted your reference in the letter too.
Friday 20 January 2012
Otelo has changed
Just so everyone knows, OTELO has changed to Ombudsman Services: Communications which Three will be a member of. Most of the same rules apply (8 Weeks etc...) but make sure you read the guidelines on their site.
Address:
PO Box 730
Warrington
WA4 6WU
Address:
PO Box 730
Warrington
WA4 6WU
Email Received from Three
Hi Guys,
A Three representative has contacted us with up to Date addresses and Procedures:
"Hi there, my name is Sarah and I work for Three. I’m sorry to hear about some of the experiences people have talked about on this blog, and I wanted to share some contact details with you so that you can direct your query or issue to the right place. The Brighton address in the post above belongs to one of our stores so mail sent there may not reach our complaints team. If you’d like to write to us, please use the address below. Once we’ve received your letter we’ll be in touch within 10 working days:Three Customer ComplaintsHutchison 3G UK LtdPO Box 333GlasgowG2 9AGAlternatively you’ll find other contact details, including an online form, and information on our processes here - http://www.three.co.uk/Support/Contact_Us/Complaints_code?typeSearch=%27complaints*%27"
A Three representative has contacted us with up to Date addresses and Procedures:
"Hi there, my name is Sarah and I work for Three. I’m sorry to hear about some of the experiences people have talked about on this blog, and I wanted to share some contact details with you so that you can direct your query or issue to the right place. The Brighton address in the post above belongs to one of our stores so mail sent there may not reach our complaints team. If you’d like to write to us, please use the address below. Once we’ve received your letter we’ll be in touch within 10 working days:Three Customer ComplaintsHutchison 3G UK LtdPO Box 333GlasgowG2 9AGAlternatively you’ll find other contact details, including an online form, and information on our processes here - http://www.three.co.uk/Support/Contact_Us/Complaints_code?typeSearch=%27complaints*%27"
Wednesday 4 January 2012
It has been brought to our attention by one of our visitors that the 3 Address has been changed from the one on our site.
Here is the latest info:
I think the Maidenhead address (Star House, 20 Grenfell Road, Maidenhead, SL6 1EH) is incorrect or out of date. Have sent registered letter there and it hasnt been delivered.
Royal Mail website comes up with this address:
Address removed as it was incorrect. PLease use address given in comment below.
Here is the latest info:
I think the Maidenhead address (Star House, 20 Grenfell Road, Maidenhead, SL6 1EH) is incorrect or out of date. Have sent registered letter there and it hasnt been delivered.
Royal Mail website comes up with this address:
Address removed as it was incorrect. PLease use address given in comment below.
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