Hi Guys,
A Three representative has contacted us with up to Date addresses and Procedures:
"Hi there, my name is Sarah and I work for Three. I’m sorry to hear about some of the experiences people have talked about on this blog, and I wanted to share some contact details with you so that you can direct your query or issue to the right place. The Brighton address in the post above belongs to one of our stores so mail sent there may not reach our complaints team. If you’d like to write to us, please use the address below. Once we’ve received your letter we’ll be in touch within 10 working days:Three Customer ComplaintsHutchison 3G UK LtdPO Box 333GlasgowG2 9AGAlternatively you’ll find other contact details, including an online form, and information on our processes here - http://www.three.co.uk/Support/Contact_Us/Complaints_code?typeSearch=%27complaints*%27"
We provide a platform for the public to publish their complaints about the Three UK mobile network. Our website (www.threecomplaints.com) has all the information you need to make a complaint and escalate your complaint, if you are having no luck with customer services. We provide all the details you need to get your complaint resolved efficiently.
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Friday 20 January 2012
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Disclaimer: Please note that we have not affiliation with the Three Mobile network, Hutchison 3G or any of their subsidiaries. This site has not been created to attack the network but to provide a consumer site to assist in resolving issues for Three customers. We welcome any feedback and comments from Three themselves.
1 comment:
Hutchison ignored my complaint to this address - sent 4 weeks ago, complete with OTELO reference number and signed for (confirmed receipt)
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