Wednesday 4 January 2012

It has been brought to our attention by one of our visitors that the 3 Address has been changed from the one on our site.

Here is the latest info:

I think the Maidenhead address (Star House, 20 Grenfell Road, Maidenhead, SL6 1EH) is incorrect or out of date.  Have sent registered letter there and it hasnt been delivered.

Royal Mail website comes up with this address:

Address removed as it was incorrect. PLease use address given in comment below.


Anonymous said...

Also the main 0844 481 1331 uk based 14 day returns number that they list on their website doesn't work anymore and every time the Indian call centre put me through I get cut off! Unable to solve my outstanding problem with my refund as the Indian call centre won't deal with it!

Sarah said...

Hi there, my name is Sarah and I work for Three. I’m sorry to hear about some of the experiences people have talked about on this blog, and I wanted to share some contact details with you so that you can direct your query or issue to the right place.

The Brighton address in the post above belongs to one of our stores so mail sent there may not reach our complaints team. If you’d like to write to us, please use the address below. Once we’ve received your letter we’ll be in touch within 10 working days:

Three Customer Complaints
Hutchison 3G UK Ltd
PO Box 333
G2 9AG

Alternatively you’ll find other contact details, including an online form, and information on our processes here -*%27

Rod said...

Good luck, I wrote to their 'Customer Services' in November 1011 and then their Chief Executive Officer in December 2011 and am still waiting for an answer.

jasveer said...

where i can complaints about three g people ..they never listen any body they false talking they saying they doing honest work but am sorry to say am regrating to stay with three am wating when my contract gone finish i never will back to three i never reccomend any one to go with three .....

Tricia Luton said...

If you are thinking of joining 3 then think very carefully!! If you lose your device they will hound you for payment on a daily basis & when you do speak to them their "Customer Service Advisors" are some of the most unprofessional people that I have ever experienced speaking to.My husband had his laptop & broadband dongle stolen on 15th September so I contacted 3 via E mail to advise them that I would be cancelling Direct Debit & requesting immediate cancellation of dongle to avoid any further payments as bill had just been paid for the month but we only found out on 15th October that contract had only just been cancelled.They spoke to my husband on 29th September to confirm details were correct but we still had a message every day when we got home from work demanding payment of outstanding bill of £15.98!!!! Plus we received a letter on 10th October requesting immediate payment or bailiffs would be sent to our home to collect the debt!! Eventually we realised that they were not going to give up chasing so we advised that a cheque would be sent in post but still the messages continued every day.Probably cost them more than £15.98 in phone calls!! Then the final straw on Friday we spoke to a very rude customer services advisor who I admit I got very annoyed with & he was shouting at me down the phone accusing me of having not sent the cheque even though I told him cheque number address sent to etc.....I hung up on him I was so angry!! I rang my bank & cancelled the cheque & did an instant payment.Will be interesting to see if we get a call on Monday as money will be in their bank!!!! So people think very carefully if you are in the unfortunate position of owing any money to 3!!!!!

Disclaimer: Please note that we have not affiliation with the Three Mobile network, Hutchison 3G or any of their subsidiaries. This site has not been created to attack the network but to provide a consumer site to assist in resolving issues for Three customers. We welcome any feedback and comments from Three themselves.