After some demand we've researched into the Three and telecommunications complaints process in Ireland and have written this post to assist users resolve their issues.
As with any complaints procedure you must lodge your complaint with Three Customer Services first using the following methods ensuring you keep records of all your communication in case you need to escalate;
Remember be nice in any correspondence and give as much information as possible, rudeness will not get your complaint resolved!
Three Ireland claim to handle complaints within 5-10 working days depending on the nature of your claim (i.e. billing, handset etc...) which you can find in their code of practise here: Three Ireland's Code of Practice (opens a PDF file)
If you feel your complaint has not been handled appropriately, the next step is to escalate with Three in writing to their customer care manager: 3’s Customer Care Manager at Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2
If not satisfied with their response then their Customer services director:
They will only deal with your complaint if it's been within the last 9 months and if you've exhausted all avenues with Three themselves. Visit their website for more information about complaining to networks where they will provide details on submitting complaints to them
AskComreg Website or you can call them on 1890 229 668.
Good luck!
As with any complaints procedure you must lodge your complaint with Three Customer Services first using the following methods ensuring you keep records of all your communication in case you need to escalate;
Remember be nice in any correspondence and give as much information as possible, rudeness will not get your complaint resolved!
- by phone by dialling 1913 from your handset
- By Post to 3 Customer Services, Hutchison 3G Ireland Limited, PO Box 333, Dublin 2. (make sure you use a tracked postal service if posting a letter)
- By email to customer.services.ie@3mail.com (try and get a read receipt which should be an option with your email client)
Three Ireland claim to handle complaints within 5-10 working days depending on the nature of your claim (i.e. billing, handset etc...) which you can find in their code of practise here: Three Ireland's Code of Practice (opens a PDF file)
Escalating your complaint with Three
If you feel your complaint has not been handled appropriately, the next step is to escalate with Three in writing to their customer care manager: 3’s Customer Care Manager at Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2
If not satisfied with their response then their Customer services director:
3’s Director of Customer Services at Hutchison 3G Ireland Ltd, 3rd Floor, One Clarendon Row, Dublin
Escalating your Complaint Further
Hopefully you'd have been resolved and compensated by now but if you have reached a dead end with Three then you can escalate the complaint with ComReg, the Commission for Communication Regulation.They will only deal with your complaint if it's been within the last 9 months and if you've exhausted all avenues with Three themselves. Visit their website for more information about complaining to networks where they will provide details on submitting complaints to them
AskComreg Website or you can call them on 1890 229 668.
Good luck!
