(Unofficial) Three Network Complaints Website
Welcome to the Unofficial site for Three complaints; a mini guide outlining the
Three Complaints Procedures and general mobile phone complaints.
I hope this helps and please remember it is essential you follow these steps as the Communications Ombudsman Otelo cannot help you until you have completed these steps and allowed 12 weeks for the company to try and resolve your matter.
Everything stated here is in accordance with the 3 Network Code of Practice and Otelo/Ofcom Guidelines
Start By Clicking Here then scroll down to view
When posting comments please be polite as we will not accept any offensive language on this site.
The irony of it all is even during my complaints process (including yesterday as I was writing on this site, I recieve cold calls from the Indian Call centre and THEY request my password and address. I feel like I'm on fonejacker!!!
I also get calls from from a UK based call center asking me to upgrade even though I only just had my upgrade a few months ago. They never update their systems and apparently the Indian database is totally out of synch with the UK one.
GET IT SORTED!
Edit: Recieved an unusual comment from an obviously clueless person.
Disclaimer: Please note that we have not affiliation with the Three Mobile network, Hutchison 3G or any of their subsidiaries. This site has not been created to attack the network but to provide a consumer site to assist in resolving issues for Three customers. We welcome any feedback and comments from Three themselves.
5 comments:
Your solutions are not really productive.
here are some better tips
First Steps - Calling Customer Services
"Remember a lot of these overseas call centers train their staff well to be resilient"
You have do idea do you!!.
This is how it works you call
they pick up .They have 20 people breathing down their necks(quality) (like we care).
They run to the Team coach or team leader if they are told there is nothing they can do they do their hands tied because 3UK makes the rules.
The rep is your best chance of a resolution.
You need to escalate it to their manager (team leader) the team leader is the boss of the customer service rep. The call is first taken by the team coach who is the level higher than the customer rep
The Manager is the guy above the team leader .Not the Manager usually never takes call but if the issue reaches them ,their decision is final . After that you can go take legal action ,any other crap and wont get anything done because they have covered all the bases ie legal etc.
:Other companies such as Vodafone, O2, and Orange offer exceptional customer service, network coverage and deals which can match 3's."
Really ? Yeah right!! Customer who come to 3 come after they had problems on other networks. So please don't try and make it should like they are any better. And they are definitely costlier.
Let me tell you the one ones at 3 who really want to help are the customer rep .
http://callcenterhellindia.blogspot.com/
Following your comments...
You must be kidding me?
I will have to post this on the site as you seem a tad clueless to the problems people are having with 3.
My solutions are in accordance with 3's code of conduct and the OFFICIAL Otelo/Ofcom procedure (heard of them?)
The Ombudsman take cases very seriously and the Call centre reps do not really have much power to deal with them as they are not based in the UK.
Just to orove my point I will also provide a table of the equivelent tariffs from other service providers.
Think before you post next time.
I haven't had good experiences with the call centre, they are indeed really not up to date - this week I have been trying to convince them that there is indeed a 3 store in my town...they informed me I must be "incorrect" as there are no 3 stores near me. The store is near where I work.
Many thanks for setting up this site. I am at the start of my complaints to 3 and this info might help to a speedy resolution.
I too have had the call centre run around where the staff are on their own agenda, rather than solving the problem I am interested in. Since phone conversations seem to be having no effect, I am moving it on up to letters. Dogged persistence will probably win the day.
a great site.Was feeling helpless after 3 ruined my credit rating after I paid the bill took over a year to find out that 3 had not recived payment even after sending out the paid recite.Spend 100s of pounds to clear my name but unless 3 remove the blight on our name it stays.Using small claims court to get it settled .
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