Overall, levels of complaints made to Ofcom during the second quarter of 2013 fell, primarily due to a decrease in landline and broadband complaints. The decrease in complaints between Q1 and Q2 2013 was the largest quarterly reduction for a year.
This is Ofcom’s tenth quarterly report, which aims to help consumers make
informed decisions, especially those who are considering changing provider or
shopping around for a new service. It also incentivises operators to improve
their performance. Read more
Three UK is above the inustry average once again.
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