Your complaint emails

We cannot stress enough, please do NOT send or copy us in on emails directed to the Three network.

They will just get deleted as we do not deal with complaints to the Three network, that is their responsibility.

You are welcome to notify us of an ongoing issue you are having for us to publish on here but that's all we can do.

Three Complaints Address

We've had an email from a Three store stating that one of the addresses we had up was incorrect, the address below is the correct address for writing to Three.

Three
Hutchison 3G UK Ltd.
PO Box 333
Glasgow
G2 9AG

Complaining to Three Network Ireland

After some demand we've researched into the Three and telecommunications complaints process in Ireland and have written this post to assist users resolve their issues.

As with any complaints procedure you must lodge your complaint with Three Customer Services first using the following methods ensuring you keep records of all your communication in case you need to escalate;

Remember be nice in any correspondence and give as much information as possible, rudeness will not get your complaint resolved!

1. by phone by dialling 1913 from your handset
2. By Post to 3 Customer Services, Hutchison 3G Ireland Limited, PO Box 333, Dublin 2. (make sure you use a tracked postal service if posting a letter)
3. By email to customer.services.ie@3mail.com (try and get a read receipt which should be an option with your email client)

Three Ireland claim to handle complaints within 5-10 working days depending on the nature of your claim (i.e. billing, handset etc...) which you can find in their code of practise here: Three Ireland's Code of Practice  (opens a PDF file)

Escalating your complaint with Three

If you feel your complaint has not been handled appropriately, the next step is to escalate with Three in writing to their customer care manager: 3’s Customer Care Manager at Hutchison 3G Ireland Ltd, PO Box 333, Dublin 2

If not satisfied with their response then their Customer services director:

3’s Director of Customer Services at Hutchison 3G Ireland Ltd, 3rd Floor, One Clarendon Row, Dublin

Escalating your Complaint Further

Hopefully you'd have been resolved and compensated by now but if you have reached a dead end with Three then you can escalate the complaint with ComReg, the Commission for Communication Regulation.

They will only deal with your complaint if it's been within the last 9 months and if you've exhausted all avenues with Three themselves. Visit their website for more information about complaining to networks where they will provide details on submitting complaints to them

AskComreg Website or you can call them on 1890 229 668.

Good luck!

T-Mobile as an Alternative Mobile Network

T-Mobile is also another great network that can offer some fantastic contract prices and bolt ons.

Network coverage is pretty good and no major issues with customer service.

You can see what handsets and deals Carphone Warehouse have for T-Mobile using the link below.
T-Mobile Deals at Carphone Warehouse

O2 as an Alternative Mobile Network

O2 is top of the leaderboard for having the least number of complaints due to their excellent customer service, network coverage and great deals as well as being at the forefront of the iPhone revolution!

Use the link below to discover the latest Carphone Warehouse Deals on the O2 Network

O2 Deals at Carphone Warehouse