(Unofficial) Three Network Complaints Website
Welcome to the Unofficial site for Three complaints; a mini guide outlining the
Three Complaints Procedures and general mobile phone complaints.
I hope this helps and please remember it is essential you follow these steps as the Communications Ombudsman Otelo cannot help you until you have completed these steps and allowed 12 weeks for the company to try and resolve your matter.
Everything stated here is in accordance with the 3 Network Code of Practice and Otelo/Ofcom Guidelines
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When posting comments please be polite as we will not accept any offensive language on this site.
I have actually had a few emails now from people who have cancelled their contracts and still been charged by Three. Worse still, they receive threatening calls/emails/letters from the overseas/indian call centres requesting payment.
Other cases include Three customers reaching the end of the contract term and Three call center advisers refusing to issue PAC codes for customers to transfer their numbers to more reliable networks. All of this is absolutely not acceptable!
Wherever possible try and contact the executive office address and I will keep hunting for UK telephone numbers and emails.
I will be looking more into this but please keep emailing me with your cases and if you are in the middle of a complaints procedure, let me know how they are getting on so I can advise other visitors to this site.
Disclaimer: Please note that we have not affiliation with the Three Mobile network, Hutchison 3G or any of their subsidiaries. This site has not been created to attack the network but to provide a consumer site to assist in resolving issues for Three customers. We welcome any feedback and comments from Three themselves.
