Tuesday 24 April 2012

Latest Complaint Email received

Another complaint email received from a customer who is experiencing identity fraud with little or no help from Three at all:

2 phones were taken out in my name. I have spoken to Three and provided them with a crime referance number against both accounts. When I spoke to them they told me that the phones were taken out through Fish for phones and that I needed to speak to them. When trying to research them to contact them, as Three could not provide with one, I found that they actually do not exist!

I am requesting notice of correction under the public information as I have done more than my part to have this resolved and Three are doing nothing.

This has been going for too long and is affecting my credit rating. If nothing is resolved I will be forced to take legal action myself.

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